Responsible Gambling — Big Clash Casino

At Big Clash Casino we are committed to providing a safe, responsible and enjoyable gaming environment. Playing should be fun — not harmful. This page explains the support, protections and tools we provide to help you stay in control, what to look out for, and how to get help for yourself or someone else.

If you need urgent help now, contact our 24/7 Live Chat from any page of the site or email our Support Team at [email protected]. We will treat requests for help and self-exclusion with priority and sensitivity.

Our commitment

  • We require all players to be 18 years of age or older. Accounts discovered to be registered by underage persons will be closed and any funds handled according to applicable law.
  • We apply strict identity verification (KYC) and anti‑money‑laundering checks before processing withdrawals.
  • We employ industry-standard security (SSL encryption and two‑factor authentication options) to protect your account and personal data.
  • We train our support staff to respond professionally and confidentially to responsible‑gaming requests.

For more on account access and verification, sign in at /login/.

Tools and measures we provide

Available now

  • Self-exclusion (temporary or permanent): You can request your account be suspended or closed. Contact Live Chat or email [email protected]. We process valid self-exclusion requests as a priority and will implement the exclusion within 24 hours of receipt.
  • Cooling-off (temporary break): If you want a short break from playing, ask Support to place a temporary suspension on your account.
  • Self-assessment information: We provide guidance and a short self-assessment on this page (see “Am I at risk?” below).
  • Signposting to specialist external support: We link to independent, specialist organizations that offer confidential professional help (see “External support” below).
  • Account suspension during investigations: If there are concerns about account activity or wellbeing, we may suspend access while we investigate.

What we do not currently provide on-site

  • Automated deposit limits, loss limits, session time limits or bet-size limits set directly inside the player account are not currently available on the site. If you wish to limit access to funds or block your ability to deposit, please contact Support or use the external options listed below.

For details about deposits and withdrawals, including available payment options, see /payment-methods/. If you use cryptocurrencies, visit /crypto-casino/.

How to request help, limits, or self-exclusion

  1. Live Chat (fastest): Click Live Chat on any page. Tell the agent you want help with Responsible Gambling, request a temporary break, or request permanent self-exclusion.
  2. Email: [email protected] — include your account nickname and a clear statement of the action you want (temporary exclusion, permanent self-exclusion, or other help). We will confirm receipt and implement the request.
  3. If you are unable to access the account: ask a trusted third party to contact Support on your behalf (they will need to supply evidence as required).

What happens after your request

  • We will action self-exclusion or a temporary break as a priority and confirm by email. During exclusion you will not be able to log in, play, deposit, or receive marketing communications.
  • Permanent self-exclusion prevents reactivation of the account. Temporary exclusions will be applied for the requested period; the account will remain closed during that time.
  • We will retain contact details necessary to comply with legal and regulatory obligations. For details on data retention, contact Support.

If you are worried about a friend or family member

  • If someone you care about is gambling too much, we can help. Contact Support to report your concerns and ask for guidance. We can:
    • Explain what steps you can take to limit the person’s access to the account (where permitted).
    • Provide confidential guidance and signpost reputable external support services.
  • You can also encourage the person to use the self-exclusion tools listed above or to seek professional support.

Am I at risk? — Warning signs of problem gambling

Consider seeking help if you, or someone close to you, display one or more of these signs:

  • Difficulty stopping once you start playing.
  • Increasing amounts of money needed to get the same enjoyment.
  • Borrowing money, selling possessions, or missing bill payments to finance gambling.
  • Lying to family or friends about gambling activity or hiding it.
  • Neglecting work, education, or family responsibilities.
  • Feeling irritable, anxious, restless, depressed or suicidal in relation to gambling.

If you recognise these signs, stop playing immediately and contact Support, or seek professional help (see below).

External support organizations

We strongly encourage you to use specialist independent services if gambling is causing harm. These organizations provide confidential, evidence‑based help:

If you are outside the UK, please contact your local health services or search for national gambling support organizations. If you need help finding a regional service, contact Support and we will direct you to appropriate resources.

Practical steps you can take now

  • Contact Support to request a temporary break or self-exclusion.
  • Remove payment methods from your account and contact your bank to block gambling payments.
  • Install third‑party blocking tools that restrict access to gambling sites and apps (independent providers offer such software).
  • Avoid “chasing losses” — chasing typically increases harm.
  • Use a trusted friend or family member to help manage finances while you take a break.
  • For immediate emotional crisis or suicide risk, contact local emergency services or a crisis hotline right away.

For information on promotions and how bonus terms affect timeframes or wagering, see /bonuses/.

Special guidance for sports bettors and live-game players

  • If your concerns relate specifically to sports wagering or live casino play (in-play betting), consider a break from the relevant activity: restrict yourself from /sportsbook/ or /live-casino/ until you feel in control.
  • The fast pace of live games and in-play betting increases impulse risk. Take regular breaks, set timeouts, and seek help if you notice chasing or impulsive bets.

If you need to stop playing on mobile, the platform is accessible via /app/ so you can request exclusions or support from any device.

Family and third-party requests

We will respond to requests from family members and third parties in line with legal and data‑protection requirements. Where we can reasonably verify identity and connection, we will provide guidance and support options and will escalate concerns as needed.

Our obligations and your rights

  • We process responsible-gambling requests promptly and confidentially.
  • We will not market to accounts under temporary or permanent self-exclusion.
  • Account restrictions for responsible-gambling reasons will remain in place for the agreed period unless you formally request a different outcome and we confirm it in writing.
  • For questions about our approach or to request specific documentation, contact Support.

Questions or feedback

If you have questions about these responsible gambling measures or want to raise a concern, contact us:

You may also wish to review our general Terms & Conditions and Privacy Policy for additional details about account management, verification and data handling.

Big Clash takes responsible gambling seriously. If gambling is causing harm to you or someone close to you, please reach out now — speak to our Support Team via Live Chat or email [email protected] and we will assist you immediately. For help with payments or to review payment options, visit /payment-methods/. To pause play on specific verticals, visit /crypto-casino/, /live-casino/ or /sportsbook/ as applicable.