Big Clash Casino — Terms & Conditions

Last updated: May 6, 2026

These Terms & Conditions (“Terms”) govern your access to and use of the Big Clash Casino website and services (the “Site” and “Services”), operated by NovaForge Ltd (“we”, “us”, “our”, or “Big Clash”). By registering an account, depositing funds, using the Site, or otherwise interacting with our Services you accept and agree to be bound by these Terms and all documents incorporated by reference. If you do not agree with these Terms, do not create an account, deposit funds, or use our Services.

  1. Definitions
  • Account: Your registered user account on the Site.
  • Bonus: Any promotional benefit offered by Big Clash, including deposit matches, free spins, cashback, tournament entries, or gamification rewards.
  • User / Player / You: Any person who uses the Site or Services.
  • KYC: Know Your Customer identity verification procedures.
  • VIP Program / Loyalty Program: Our multi-tier rewards scheme (including “Go Fight” gamification).
  • Services: All offerings displayed on the Site, including casino games, live dealer games, sportsbook, promotions, account services and any mobile or web applications (see /app/).
  • Payment Methods: The deposit and withdrawal options supported by Big Clash (see /payment-methods/).
  • License: Gaming license issued to NovaForge Ltd by the Anjouan gambling authority (ALSI‑152406028‑F12).

  1. Company and Licensing Information Big Clash Casino is operated by NovaForge Ltd, company registration number 15684, registered at Hamchako, Mustamudu, Autonomous Island of Anjouan, Union of the Comoros. Big Clash holds a valid gaming license issued by the Anjouan gambling authority, license ALSI‑152406028‑F12, authorizing operation of online casino and sportsbook services. The Site launched in 2025.

  2. Eligibility and Account Registration 3.1 Age and Jurisdictional Restrictions

  • You must be at least 18 years old (or the minimum legal age to gamble where you reside, if higher) to create an Account and use our Services.
  • You must not be located in a jurisdiction where participation in online gambling is illegal or prohibited by applicable law.
  • We reserve the right to restrict, modify, or refuse access to the Services where required by law or our licensing conditions.

3.2 Registration

  • To open an Account you must provide accurate, current and complete information during registration and maintain and promptly update such information to keep it accurate and complete.
  • You must create a unique username and maintain the confidentiality of your password and Account credentials. You are fully responsible for all activity that occurs through your Account.
  • You must not hold more than one Account unless expressly permitted by Big Clash. Duplicate Accounts may be blocked and funds subject to review.

3.3 Account Security

  • You must take reasonable steps to protect your Account credentials. Immediately notify [email protected] or use the Site’s chat function if you suspect unauthorized use of your Account.
  • We may require you to enable two-factor authentication (2FA) for certain activities and reserve the right to require additional security measures.
  1. KYC, Verification and Account Restrictions 4.1 Verification
  • Withdrawals and certain Account operations require KYC verification. You must provide, within a reasonable time, government-issued photo ID, proof of address (utility bill or bank statement), and other documentation reasonably requested to verify your identity, payment method ownership, source of funds or age.
  • Verification aims to be completed within 48 hours of receiving valid documents but may take longer depending on volume or complexity.

4.2 Consequences of Non‑Verification

  • Until verification is complete, withdrawals may be restricted and limits may apply. We may suspend, limit, or close Accounts that fail verification or where information is incomplete, inconsistent or suspected fraudulent.
  1. Deposits and Payments 5.1 Accepted Methods
  • We support multiple Payment Methods including major cards (Visa, Mastercard), e‑wallets (Skrill, Neteller, MiFinity, Jeton, etc.), bank transfers and a wide range of cryptocurrencies. See /payment-methods/ for current options.
  • We do not charge deposit fees. Third-party processors and card issuers may charge fees independent of Big Clash.

5.2 Minimum and Maximums

  • Minimum deposit amounts and allowable currencies vary by Payment Method and jurisdiction. The standard minimum deposit on many methods is €10; some promotions or bonuses may require a higher minimum (often €20). Refer to promotion terms or the cashier for exact minimums.
  • Withdrawal limits are applied per transaction/day/month and may vary by VIP tier. Typical daily limits range from €500 to €1,500 depending on tier; monthly and per‑transaction caps can apply (up to €20,000 per month for top VIP tiers). These limits are displayed in your Account and in the cashier.

5.3 Processing Times and Processing Window

  • Withdrawals are processed once KYC is complete and within our published processing hours. Standard processing hours are Monday to Friday, 06:00–17:00 GMT. Requests submitted outside these hours will be processed during the next processing window.
  • Card and bank withdrawals may require 3–7 business days to reach your account depending on the method and banking partner. E‑wallet and cryptocurrency withdrawals are typically faster (from minutes to 48 hours), subject to network/block confirmations and internal processing checks.
  • We do not charge withdrawal fees. Third-party or intermediary fees (e.g., blockchain network fees) may apply for certain cryptocurrencies; these are disclosed at withdrawal time.

5.4 Name Matching and Payment Method Ownership

  • Withdrawals will be processed only to payment methods in the name of the Account holder. If payment processor rules or local regulations require alternative arrangements, contact support to discuss options.
  1. Bonuses, Promotional Offers and Gamification 6.1 General
  • All Bonuses and Promotions are subject to these Terms and the specific terms published for each offer. Promotional terms are incorporated into these Terms and control in case of inconsistency.
  • Promotions may vary by country and Account, and eligibility criteria, minimum deposits, and wagering requirements may differ.

6.2 Welcome Offer (Representative Terms)

  • The standard welcome promotion offers a deposit match (commonly 100%) up to amounts that vary by currency and jurisdiction (commonly up to €500; in some jurisdictions higher up to €1,000) and may include up to 200 free spins credited in batches. Exact offer depends on your jurisdiction and the promotional banner at the time of registration. Always review the specific promotion’s terms before opting in.
  • For the deposit match component, the wagering requirement is generally 35× (thirty‑five times) the combined deposit and bonus amount unless the promotion specifies otherwise.
  • Free spin winnings are subject to a different wagering requirement commonly 40× (forty times) the winnings derived from free spins. Free spins are often credited in daily batches and expire if not used within the stated timeframe (commonly 24 hours per batch or within 10 days for the overall free spin allocation).
  • While a Bonus is active, the maximum allowable stake per spin/round/wager is capped (commonly €10 or equivalent); bets exceeding the cap during active Bonus play may be voided and may lead to Bonus forfeiture.

6.3 Bonus Crab, Go Fight and Other Gamification

  • Some promotions are delivered via gamification features such as “Bonus Crab” (a claw‑machine style reward) and the “Go Fight” / “Train Your Fighter” loyalty game where players collect and use “Gloves” to advance fighters. All prizes awarded via these features are subject to their own prize rules, contribution rates to wagering requirements, expiry dates and use restrictions as published in the promotion description.
  • Big Clash may limit the number of times a gamification event may be used per deposit or per day as specified in the promotion description.

6.4 Promotional Abuse

  • Any abuse, exploitation, or circumvention of promotional rules (including collusion, multiple Account creation, use of bonus arbitrage schemes, or artificially increasing wagering to meet requirements) is prohibited. If we reasonably suspect abuse, we reserve the right to withhold, cancel or void Bonuses and winnings and to close Accounts and confiscate funds.

6.5 Bonus Contribution and Game Weighting

  • Different games contribute different percentages toward satisfying wagering requirements. For example, many slots contribute 100%, while certain table games and live dealer games may contribute less or be excluded from Bonus play. The contribution table is published with each Bonus or available via support.

6.6 Bonus Expiry

  • Bonuses, free spins, cashback credits and other promotional funds have expiry periods indicated in the promotional terms. Expired Bonus funds and related funds are forfeited.
  1. Game Rules, Fair Play and RTP 7.1 Third‑Party Providers
  • Games are provided by third‑party software providers. Game rules, payouts and procedures are the responsibility of those providers subject to our integration and testing. We list a broad range of providers and games on the Site (detailed sections include /live-casino/ and our provider pages).

7.2 RNG and Fairness

  • For casino games, outcomes are determined by certified Random Number Generators (RNGs) maintained by the game providers and are subject to independent testing. Live dealer games are run by live studios and streamed in real-time. No outcome manipulation by players is permitted.
  • Return to Player (RTP) values are set by the game provider. While we aim to display RTPs where practical, not all games show RTPs in advance. If RTP is material to you, contact support or consult the game provider information.

7.3 Game Session Integrity

  • We are not liable for interruptions to gameplay due to loss of connectivity, device or network failure. Where possible, in the event of technical failure we will apply the rules of the affected game provider or restore the game state per provider procedures.
  1. Responsible Gambling and Account Controls 8.1 Responsible Gambling Tools
  • Big Clash is committed to responsible gambling. We provide self-exclusion via support. To request self-exclusion, contact [email protected] and provide the Account details; we endeavor to action temporary exclusions within 24 hours of receipt.
  • We provide information about problem gambling and links to support organizations in our Responsible Gambling section. We encourage customers to self‑assess and to seek help where needed.

8.2 Limits and Tools

  • Depending on jurisdiction and Account status, we may offer tools to set deposit, wagering, loss or session time limits. Availability of these controls depends on regulatory and technical constraints. Contact support to inquire about limit options available to your Account.

8.3 Breach of Responsible Gambling Terms

  • We may impose account limits, request additional checks, or close Accounts where there are reasonable concerns about problem gambling, suspected fraud, or use by underage persons.
  1. Account Closure, Suspension and Termination 9.1 By You
  • You may close your Account by contacting support. Upon closure, your Account will be closed in accordance with verification, pending wagers and withdrawal procedures.

9.2 By Us

  • We may suspend, limit or close your Account and withhold funds where we reasonably suspect fraudulent activity, violation of these Terms, failure to verify identity, bonus abuse, or where required under law or licensing conditions.
  • Where we close an Account for legitimate reasons and no misconduct is found, we will provide a statement of reasons upon request and will return any available balance after completing required checks and deductions for outstanding liabilities.

9.3 Effects of Closure

  • Closure does not affect accrued rights or rights that by their nature survive termination (e.g., confidentiality obligations, outstanding balances subject to fraud review, dispute resolution clauses).
  1. Taxes, Records and Source of Funds
  • You are responsible for any taxes, duties or reporting obligations arising from your use of the Services or winnings received. Big Clash may retain records of play and transaction history and cooperate with regulatory or law enforcement requests.
  • We may request documentation regarding the lawful source of deposited funds for compliance purposes. Failure to provide satisfactory documentation may result in Account restrictions, withholding of funds and reporting to authorities.
  1. Wagering and Game Limits
  • Wagers placed on the Site are subject to game, provider and jurisdictional limits. Certain games and bet types may be restricted or blocked for promotional or risk‑management reasons.
  • We may at any time, without prior notice, implement staking, game or payout limits for risk management or regulatory compliance. Persistent violations of bet limits may lead to forfeiture of winnings.
  1. Intellectual Property
  • All content, graphics, designs, trademarks, logos and software on the Site are the property of Big Clash or its licensors and are protected by copyright and other intellectual property laws. You may not copy, reproduce, modify, publish, transmit, create derivative works, or publicly display Site content without prior written consent.
  1. Privacy and Data Protection
  • We process your personal data in accordance with our Privacy Policy. By using the Site you consent to our collection, use and disclosure of your personal data as described in the Privacy Policy. We employ SSL/TLS and industry-standard security controls to protect your information.
  1. Liability and Indemnity 14.1 Limitation of Liability
  • To the fullest extent permitted by applicable law, Big Clash and its officers, directors, employees, agents and suppliers will not be liable for indirect, incidental, special, consequential or punitive damages, including loss of profits, loss of data, or loss of use arising out of or related to your use of the Services.
  • Our aggregate liability for direct damages arising from or relating to these Terms or the Services shall not exceed the total amount of deposits made by you to Big Clash in the 12 months preceding the event giving rise to the claim.

14.2 Indemnity

  • You agree to indemnify and hold Big Clash and its affiliates harmless from any claim, demand, liability, or expense (including reasonable legal fees) arising from your breach of these Terms or your misuse of the Services.
  1. Complaints and Dispute Resolution 15.1 Initial Complaints Procedure
  • If you have a complaint, you must first contact our customer support via live chat or email at [email protected] and provide relevant Account details and a description of the issue. We aim to resolve the majority of customer complaints promptly.

15.2 Formal Complaint Escalation

  • If the issue is not resolved to your satisfaction you may request escalation to our Complaints Team. Formal complaints must be submitted in writing to [email protected] including full details and supporting documentation. We will investigate and respond within a reasonable time.

15.3 Independent Resolution

  • Where required by our licensing conditions, an independent dispute resolution mechanism or mediator recognized by the Anjouan authority may be available. Please contact support for the appropriate procedure applicable to your jurisdiction and complaint.

15.4 Governing Law and Jurisdiction

  • These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Union of the Comoros. The parties submit to the exclusive jurisdiction of the courts of Anjouan for the resolution of any disputes that are not resolved through our internal complaints process or an applicable independent dispute resolution scheme.
  1. Anti‑Money Laundering and Sanctions
  • We operate anti‑money laundering (AML) checks and sanctions screening consistent with our licensing obligations. We will report suspicious transactions to relevant authorities and may take actions including Account suspension and asset freezing where required by law.
  1. Changes to the Terms
  • We may modify these Terms at any time. Material changes will be posted on the Site and, where appropriate, notified to Account holders. Continued use of the Services after revisions constitute acceptance of the modified Terms.
  1. Promotions, Tournaments and Special Rules
  • Specific promotions, tournaments and special events shall be governed by their own published rules in addition to these Terms. You should read the specific promotional terms before participating. For details about current promotions and bonus rules, see /bonuses/.
  • Tournament prizes, distribution methods, eligibility and tie break rules are published with each tournament. Big Clash reserves the right to alter tournament structure, prize pools or schedules without prior notice where necessary for technical, legal or commercial reasons.
  1. Sportsbook Terms
  • Sportsbook wagers are subject to separate rules and procedures. The types of bets offered, settlement rules, acceptance time and any voiding rules are detailed within the sportsbook interface. See /sportsbook/ for sportsbook offerings and terms.
  • In-play betting markets are subject to rapid market changes; Big Clash is not responsible for bets placed as a result of delayed feeds, incorrect prices shown locally, or device latency.
  1. Live Casino
  • Live dealer games are streamed in real time by third-party studios. Outcomes are governed by the studio and dealer procedures; Big Clash acts as the platform operator. See /live-casino/ for live game options and rules.
  1. Cryptocurrency and Crypto Casino Services
  • Cryptocurrency deposits and withdrawals are subject to blockchain confirmation times and network fees (where applicable). Cryptocurrency transactions are irreversible once confirmed on the blockchain; ensure correct wallet addresses are used.
  • Crypto play may be governed by specific crypto‑promotion rules; see /crypto-casino/ for details about cryptocurrency offerings.
  1. Taxes, Reporting and Compliance
  • You are responsible for any local taxes or reporting requirements applicable to your winnings. Where required by law or regulation, Big Clash may withhold amounts or report winnings to tax authorities.
  1. Severability and Waiver
  • If any provision of these Terms is held to be invalid or unenforceable, that provision shall be severed and the remaining Terms will remain in full force and effect.
  • Failure by Big Clash to enforce any right or provision of these Terms shall not constitute a waiver of future enforcement of that right or provision.
  1. Force Majeure
  • Big Clash shall not be liable for any failure to perform due to circumstances beyond its reasonable control (including but not limited to acts of God, natural disasters, strikes, telecommunications failures, wars, or governmental actions).
  1. Notices
  • We may provide notices required under these Terms via email to the address associated with your Account, by posting notices on the Site, or by placing notices in your Account messages. Notices to Big Clash should be sent to [email protected].
  1. Contact and Support
  • For customer support, account assistance, complaints escalation and general inquiries, use our 24/7 live chat from the Site or email [email protected]. For operational pages and features use the following:
    • Platform and downloads: /app/
    • Promotions and bonuses: /bonuses/
    • Cryptocurrency services: /crypto-casino/
    • Live dealer games: /live-casino/
    • Account login: /login/
    • Payment methods and cashier: /payment-methods/
    • Sportsbook: /sportsbook/
  1. Miscellaneous
  • These Terms constitute the entire agreement between you and Big Clash concerning your use of the Services and supersede all prior agreements.
  • Headings are for convenience only and do not affect interpretation.

By creating an Account, depositing funds, using the Site or participating in promotions you confirm that you have read, understood and accept these Terms and all rules that apply to any particular game, product or promotion you use.

If you have any questions about these Terms or require assistance, please contact [email protected] (live chat available on the Site).